Returns & Exchanges

Return Policy Summary

Returns and exchanges are accepted within 30 days of delivery
Please report any errors or defects within 7 days of delivery
Our 30-Night First Purchase Guarantee lets you wear and wash up to 2 items from your first order. If they’re not right for you, return them within 30 days for full-value store credit, or a refund less a $10 return-shipping fee
All other items being returned or exchanged must be in their original sellable condition, free of odour or fragrance, with all tags, labels and original packaging

Please see our detailed terms and conditions below and feel free to contact us here should you have any questions at all.

How to Start a Return or Exchange

> Exchanges & 30-Night First Purchase Guarantee

For exchanges or claims under our 30-Night First Purchase Guarantee, please contact our customer care team with your order number by clicking on the Contact button below.

Once your request is approved, we’ll email you return instructions and shipping information.

Please do not send items back before your return has been approved.

Send us a note and let us know what you would like to do. We will reply with next steps.

> Standard Returns for Refund

For all standard returns please follow the process below to start your return:

Click the button below to sign in to your account
Select the order you’d like to return
Click the return button, follow the prompts and enter your information
We will respond to your request with further information and instructions on how to return your product

Start Your Return

You will be directed to your account login where you can access your order and select your preferred or eligible return or exchange.

Return Policy Terms and Conditions

Where to Return Your Purchase

We can process returns and exchanges for purchases made through sleepthelabel.com or directly from SLEEP THE LABEL at one of our official events and pop-ups.

For purchases made through Amazon or another retailer, please contact them directly to arrange your return or exchange.

30-Night First Purchase Guarantee

We want you to be happy with your purchase and comfortable in what you wear to sleep.

If you decide SLEEP THE LABEL is not right for you, you may return up to 2 items from your first order within 30 days of delivery, even if they have been worn or washed, under our under our 30-Night First Purchase Guarantee*.

RETURN OPTIONS

You may choose one of the following two options:

Option 1: Full-value store credit, with no return-shipping fee deducted; or
Option 2: A refund to your original payment method, including applicable taxes, less a $10 return-shipping fee.

* RESTRICTIONS: The 30-Night First Purchase Guarantee is subject to the following conditions:

Your first order only, up to a maximum of two items, once per customer or household; and
Garments must not be altered or damaged in any way, and must be returned with their original packaging and hang tags. (We donate returned items, so they need to be in their original form so those in need to benefit from better sleep.)

> To start a 30–NIGHT FIRST PURCHASE GUARANTEE claim, please contact us here with your order number and reason for return, and we will be happy to assist you.

For all other returns, please see our standard Return & Exchange policy below.

Exchanges

Exchanges are free within 30 days of delivery.

Item must be unworn, unwashed, unaltered, clean (including no pet hair), free of odour or fragrance, with the original tags attached and in the original packaging.

You may exchange your item for another size, colour or style of equal or lesser value. If the replacement item costs less, you may receive the difference as a refund to your original payment method or as store credit.

If you would like an item of greater value, please return your original item for a refund and place a new order.

> To start an exchange, please contact us here with your order number and your requested new items, and we will be happy to assist you.

Return for Refund

Full-price items may be returned within 30 days of delivery for a refund to your original payment method.

Item must be unworn, unwashed, unaltered, clean (including no pet hair), free of odour or fragrance, with the original tags attached and in the original packaging.

RETURN OPTIONS

You may choose one of the following two options:

Option 1: Full-value store credit, with no return-shipping fee deducted; or
Option 2: A refund to your original payment method, including applicable taxes, less a $10 return-shipping fee.

> To start a return, please log in to your account, select the order you would like to return, click the return button and follow the prompts. Log in to your account here.

Final Sale & Non-Returnable Items

The following items cannot be returned or exchanged:

Items clearly marked Final Sale
Gift cards
Garments that have been physically altered, including hemming, shortening, cutting, tearing, tailoring, dyeing or embellishment
Garments returned damaged, soiled or with odours beyond normal wear and washing

Unless an item is specifically marked Final Sale on the product page, discounted merchandise remains eligible for exchange or return for store credit under our standard return policy.

Faulty or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery. We may require a photograph to validate the claim.

We will cover all return-shipping costs and arrange a replacement or full refund.

> Please contact us here for any order discrepancies or damaged merchandise

Gift Returns

If your item was received as a gift, please contact us here with the original order number and name on the order so we can arrange an eligible return for store credit using the original purchaser’s order information.

Amazon & Third-Party Retail Purchases

Our Returns & Exchanges policy applies to purchases made directly through SLEEP THE LABEL either through sleepthelabel.com or at one of our corporate popups or events.

Items purchased through Amazon must be returned through Amazon using the returns process associated with your Amazon account.

Items purchased through any other third-party retailer are subject to that retailer’s return and exchange policy. Please contact the retailer directly to request a return.